Hotels | Resorts | Clubs
The hospitality industry is an increasingly competitive market for all businesses involved.
Whether in the hotel, casino, resort, club or restaurant sector, there is increased pressure to provide the highest levels of customer delight to win invaluable word of mouth endorsement.
Professional operators in these sectors have quickly realised how two way radios help in providing instant customer service and the effective management of employees across different departments including security, safety, front of house, housekeeping, maintenance, banqueting, kitchens, restaurants, shops and car parks.
Kenwood analogue and digital two-way radios and systems are in use at some of the largest and most exclusive hotels, resorts and casinos in the world, where two-way radio communication keeps guests feeling safe and significantly enhances operational efficiency and customer satisfaction. For example, front of house can make sure that housekeeping are able to prioritise which rooms are prepared first and in turn, housekeeping can contact laundry and stores for additional linen, guests’ amenity kits and so on. The same would apply to security and safety within the building and its grounds, especially in the event of a security breach or in an emergency situation where the safe and fast movement of large numbers of people will need to be managed.
Smaller hotels with small numbers of staff are likely to use licensed or license-free PMR446 analogue hand-portable walkie talkie radios, while larger establishments such as resorts will probably employ a trunked NEXEDGE® digital voice and data communications system with a separate channel for each department.
Today, in addition to its NEXEDGE® fully scalable digital systems, Kenwood can offer dPMR and DMR digital solutions alongside the latest ProTalk digital license-free PMR446 radios featuring digital/analogue mixed mode.
Whatever the size of hospitality business, there’s a Kenwood two-way radio solution to suit; ensuring operations run smoothly and efficiently and that guests and safe and happy.
Click the link to read the case study on Kenwood NEXEDGE® at The Venetian Resort Hotel and Casino, Las Vegas, and discover how NEXEDGE® helps Stoke Park maintain its exceptional Five Star service levels.