United Kingdom & EMEA

Fire and Rescue Services


Increased efficiency, Faster Response & Enhanced Safety

Fire & Rescue Services

Around-the-clock, 365 days a year, working in some of the harshest, most physically demanding and hazardous environments, two-way radio has been proven to reduce response times, support the safety of crews and enable efficient fire service operations.

Often responding to call outs with scant information on what to expect, and while SOPs establish the basis of operations, commanders and teams rely on clear communications on arrival at the scene to risk assess the situation and formulate a strategy.

Radiocommunications reinforces SOPs in dynamic situations, it qualifies visual observation, enables the coordination of activities between commanders and crews, facilitates status updates to the control centre, and provides essential information instantaneously to everyone involved in the operation.


On arrival at an incident - which could be anything from a fire, flood, chemical spill, road traffic accident or man-made disaster - firefighters rightly expect a reliable and resilient radiocommunications between colleagues and commanders everywhere on the fireground, supported by equipment that is simple and easy to use even when wearing protective clothing and breathing apparatus. 

Given the situations fire and rescue teams operate in, the radio devices need to be able to withstand extremes in temperature, be dust and water resistant and provide durability in the event of being knocked and dropped. 

Optional equipment typically in use by fire and rescue services include remote speaker microphones, in-helmet headsets and where required, intrinsically safe and ATEX IECEx radios, especially when entering the scene of a chemical spillage or in explosive atmospheres.


KENWOOD digital radio systems are widely used by fire and rescue services around the world with equipment installed both in NEXEDGE NXDN and DMR infrastructure covering wide areas and in mobile command and control units to provide clear voice and data transmissions to different teams to prioritise activities, respond to situations arising, manage emergency procedures and ultimately, to mitigate risks and maximise the efficient use of resources.

KENWOOD hand-portable and mobile in-vehicle devices are not only designed with the durability and ease of use demanded in highly pressurised working situations but also to provide the best possible audio transmission and reception in noisy environments where a misheard or message corrupted by external noise could result in serious consequences. And as running out of charge during an incident is not an option, KENWOOD hand-portable radios can be equipped with extra capacity batteries to extend working time.


Learn more about KENWOOD systems in use by Fire and Rescue services.

KENWOOD Communications at State Fire Service of Poland

State Fire Service of Poland

Read more about the five major fire and rescue services responsible for an area of 65,530km2 and a population of over 1.5 million being served by the coverage, clarity and flexibility of NEXEDGE NXDN systems.

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KENWOOD Communications at Istanbul Airport

Istanbul Airport 64-channel, single site trunked system

Watch the film about the NEXEDGE NXDN 64-channel, single site Gen2 trunked system that provides coverage of the 76.5 km2 site of Istanbul Airport and serves the airport’s fire and rescue service and other key departments and functions

Watch here ►

KENWOOD Communications in Bangor Maine

DMR & P25 system for Fire Department Bangor Maine

Read more about the KENWOOD system that allows the fire department in Bangor operate in DMR, P25 and analogue modes to offer flexibility to on the ground teams and seamless integration with other first responders.

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KENWOOD Communications at CN Tower Toronto

Fighting a 1 in 100 Fire in Tennessee

The Eastern Tennessee fire in November 2016 was the largest fire in the region for over 100 years. Read more about how fire services, first responders and other public safety agencies utilised more than 1,200 KENWOOD NEXEDGE radios exclusively for their communications.

Find out more ►


Despite the ubiquity of Push-To-Talk-over Cellular (PoC) devices, two-way radiocommunication remains the optimum communication tool of first and last resort that continues to work in the field even in the event of cellular and IP network overloads and service outages.

The ability of Commanders to coordinate and maximise the efficiency and safety of operations of crews located in different places, reliably, clearly and instantly is critical to risk management and successful outcomes.

This is especially important in rapidly changing situations or where assistance is required or in the implementation of emergency and rapid evacuation procedures.

Solutions from KENWOOD range from highly flexible DMR and NEXEDGE NXDN voice and data enabled digital conventional, IP networked and trunked communications systems to simulcast and multifrequency capabilities – the utility of which can be greatly extended with the addition of applications and software suites to include dispatch and location software, automated and event triggered audio and text alerts and real time asset tracking and monitoring.

KENWOOD Communications Fire and Rescue Solutions

- Digital conventional, IP, Trunked and Simulcast systems
- Command and Control Centre dispatch
- Mobile C&C units
- Tracking of radios
- Fireground voice and data communications
- Support SOPs
- Data for post incident analysis
- Native analogue/digital Mode operation
- Built-in emergency functions
- Programmable man-down alerts
- Encryption against interception and eavesdropping

- Simple to programme and use
- Programmable voice and data alerts
- Over the Air Programming
- Individual, talk group and all radio programming
- In-vehicle and hand-portable devices
- Built-in and optional GPS models
- Easy to use radio devices even in protective gear
- ATEX certified models
- Rugged and durable MIL-STD 810, IP54/55/67 options
- Long battery life between charges
- Wide range of accessories


Selecting a radio system for fire and rescue operations able to flex around dynamic and extreme situations brings unique challenges including: 


Firegrounds and rescue operations can be situated virtually anywhere, so the ability for radio equipment to operate in extremes of temperature is key. KENWOOD portable radio devices are designed and tested to operate in a temperature range between -30°C and +60°C.

Dust, moisture, vibration and shock:

Firefighting and rescue operations require equipment that can withstand dust, moisture and toxic exposure. KENWOOD portable radio devices are rated to IP54/55/67 and 68 and MIL-STD 810 C/D/E/F/G to provide protection against the ingress of dust, salt, grit and moisture and resistance to vibration and shock.

Fit for purpose:

It is a key requirement for fire and rescue operations to ensure that uninterrupted communication commanders and teams is maintained at all times and for the radio devices to be fit for purpose beyond IP and MIL-STD ratings, for example:
- Ease of use even when wearing gloves and safety equipment
- Providing audio clarity in noisy environments
- Incorporate built-in and optional advanced user safety features
- Compatibility with accessories to enable hands-free operation and hearing protection
- Long battery life between charges
- Durability of mechanical buttons and switches. The Push-to-talk (PTT) button for example is the most used component of a portable two-way radio and needs to work flawlessly in extreme conditions. The PTT buttons on KENWOOD radios deployed in field tests achieved a measured PTT reliability in excess of 100 000 activations

Mean Time Between Failure (MTBF):

MTBF measures the average time it takes for a component failure. It is an effective indicator of how reliable and safe a product is and is typically measured in units of hours: the higher the MTBF value, the more reliable the product is. In field tests, KENWOOD radios have achieved MTBF values of up to 40,000 hours making them ideal for use in situations where radios are essential to supporting safe, efficient operations.

Explosive atmospheres:

KENWOOD NEXEDGE NXDN digital ATEX / IECEx hand portable radios are available in VHF and UHF versions and certified for use in environments where hazardous, combustible gases and airborne particles are present. They incorporate a host of lone worker and advanced safety features and meet with the following standards:
ATEX Directive 94/9/EC:
- II 2G Ex ib IIC T4 Gb - Gas Protection
- II 2D Ex ib IIIc T110°C Db - Dust Protection
- I M2 Ex ib I Mb - Firefighting Protection
IECEx Scheme:
- Ex ib IIC T4 Gb - Gas Protection
- Ex ib IIIC T110°C Db - Dust Protection
- Ex ib I Mb - Firefighting Protection

Location services:

KENWOOD DMR and NEXEDGE NXDN radiocommunication systems managed with KAS-10 and KAS-20 AVL & Dispatch Software suites or the Trackuracy asset monitoring and tracking platform help fire and rescue services to implement robust safety protocols and achieve greater efficiencies by pinpointing the location of staff and vehicles above and below ground in real time.

Mixed Digital-Analogue Operation:

KENWOOD DMR and NEXEDGE NXDN digital two-way radio devices are ideally suited to those firefighting operations upgrading from analogue to digital communications as all devices feature native analogue/digital mixed operation. This allows devices to communicate automatically with existing analogue radios to provide a predictable and cost-efficient path to full digital implementation.

System flexibility:

KENWOOD DMR and NEXEDGE NXDN radiocommunication systems can be configured in conventional, IP, trunked, simulcast and multi-frequency formats.


A KENWOOD DMR and NEXEDGE NXDN KENWOOD DMR or NEXEDGE NXDN system equipped with GPS devices can not only provide multiple communications channels and talk groups but also, with the addition of the optional KAS-10/20 software or Trackuracy ‘asset’ tracking suites, allow you to monitor and track every radio so you can pinpoint the location of all users in real-time and deploy resources as required quickly.

Advanced Lone Worker protection

Individual firefighters and rescue workers can have their radios programmed and monitored so that they will be called automatically at predetermined times to check on their status and should there be no response, an alarm will be raised. Similarly, a programmable function key on the radio can be assigned to trigger an emergency alert which is transmitted immediately to all other radio users.


Advanced Worker Protection Safety First LogoAll NEXEDGE NXDN and DMR digital two-way radio devices feature an Emergency Key and Emergency Call features as standard, while more advanced models additionally offer built-in or optional GPS modules, Lone Worker, Motion Detection and compatibility with Location Services, which can be programmed to deliver automated proximity triggered prompts – for example when site workers enter a hazardous area where special safety clothing is required or for specific functions such as tower crane and other machinery operators – making them essential in a robust health and safety policy.

These advanced safety features offer an added layer of worker protection in support of emergency and first aid protocols with the ability to automatically send alerts and alarms to the command centre and/or other radio users:

Priority Call:

The Priority Call feature ensures the availability of a radio channel in the event of an emergency and allows a dispatcher to interrupt all existing calls on a channel.

Emergency Key:

An alarm is triggered along with the user ID of the sender and when the Emergency Key button is pressed. GPS equipped radios can additionally send the location (GPS coordinates) of the user.

Lone Worker:

An alarm is triggered along with the sender's user ID if a user does not respond to a status prompt within a specified time.

Man Down:

An alarm is triggered along with the user ID of the sender if the radio is tilted beyond a pre-determined angle indicating that the user may have fallen or become incapacitated. Other programmable features include:
- Stationary Detection: Emergency mode is triggered along with the user ID of the sender when the radio remains in a stationary position for a period exceeding a pre-set time, indicating that the user is unable to operate the transceiver, or it’s has been lost, mislaid etc. GPS equipped radios can additionally send the location (GPS coordinates) of the user to the site office using software such as KAS-10 and KAS-20 AVL and Dispatch suites.
- Motion Detection: Emergency mode is triggered along with the user ID of the sender when the radio is vigorously shaken or swung for a period exceeding a pre-set time, indicating that the user is running to or from an incident. GPS equipped radios can additionally send the location (GPS coordinates) of the user to the site office using software such as KAS-10 and KAS-20 AVL and Dispatch suites.

Location Services:

NEXEDGE NXDN and DMR radios equipped with GPS can additionally be programmed to send location information to the site office using software such as KAS-10 or KAS-20 AVL and Dispatch suites so that the user at risk can be located quickly and response times reduced.

Asset Tracking and Monitoring:

With Trackuracy, KENWOOD DMR and NEXEDGE NXDN systems can be equipped with low-energy, real-time asset monitoring and tracking across single and multiple sites, indoors and out.

Remote Monitor:

Remote Monitor allows dispatchers to listen in to a radio through its microphone in situations where an alarm is activated, and the radio user is unable to respond. This provides incident commanders with the intelligence to assess an evolving situation in real time and to quickly initiate an appropriate response.

Intrinsically Safe Radios:

NEXEDGE NXDN ATEX/IECEx certified radios provide the solution for officers and workers operating in explosive atmospheres or situations where hazardous airborne particles are present.


In the drive to improve safety and operations efficiency, fire and rescue services are increasingly looking to their radiocommunications systems to not only provide failsafe voice and data capability, but also to support the implementation of automation, provide mobility and traceability, and the data and metrics to review responses and outcomes.

Trackuracy Platform

KENWOOD DMR and NEXEDGE NXDN systems integrated with the Trackuracy asset tracking and monitoring platform enables you to monitor people and assets in real-time, indoors and out, throughout the full extent of a site or multiple sites.

Its rich feature set include the ability to automatically switch views seamlessly between indoor and outdoor tracking when users are in vehicles and allows you to receive location information on multiple devices including Dispatch Positions (PC), iOS and Android Tablets and Smartphones.

Trackuracy provides Real-time Location Services (RTLS) that help you get the right resources to the right place at the right time – with information visible to you as it happens, including live-action views, reporting and analytics. Data accuracy, low-energy Bluetooth and reduced radio bandwidth consumption, coupled with the ability to automate actions and notifications form the backbone of a Trackuracy system.

Trackuracy employs simple, reliable I-beacons and smart sensors, which combine with GPS and either KENWOOD DMR or NEXEDGE NXDN radio systems to deliver a simple, scalable, and cost-effective solution to real-time tracking, reporting and recording of each person’s location and status.

KAS-10 & KAS-20 AVL/Dispatch Suites

For applications requiring lower levels of automation and location services, the basic KAS-10 or more advanced KAS-20 software suites empower KENWOOD DMR and NEXEDGE NXDN systems with AVL and Dispatch capabilities including dispatch and voice recording, fleet management, call logging and event sharing features.


Fire and rescue operations are often noisy with equipment and machinery in constant use. KENWOOD radiocommunication devices benefit from JVCKENWOOD Group’s 60-years’ experience in producing consumer audio and visual equipment (Trio, JVC and KENWOOD), and is renowned for exceptional sound quality.

This transfer of knowledge and experience has led to the development of a number of novel and innovative solutions which overcome the problem of cancelling ambient noise effectively while improving the audio clarity of the transmitted voice in any operating environment.

Ultimate noise cancellation:

NX-5000 Series hand-portable radios achieve optimum noise cancellation with the use of two integrated microphones. The main microphone is situated closer to the desired source (front of the radio), while a second microphone in the rear of the radio receives the ambient noise. In a noisy environment, both microphones receive noise at a similar level, however, the main microphone receives the user’s voice more strongly. The processor in the radio subtracts one noise source from the other so that most of the ambient noise is cancelled which effectively enhances the quality of the transmitted audio of the user’s voice.

Active Noise Reduction:

Both NX-5000 and NX-3000 Series radios feature Active Noise Reduction (ANR).  ANR serves to cancel the noise component of the collected audio to improve the transmitted audio quality.

Noise cancellation functions can be ‘Custom’ configured to adjust the vocoder, DSP, filters, specific noises etc. to suit the operating environment.

Selectable Audio profiles:

The received audio will sound different depending on the usage environment of the radio, characteristics of the device (such as the microphone to be combined with the radio and external devices), and the tone of voice and manner of speaking of the speaker. The received audio will also sound different depending on the output method, such as using the speaker of the radio or via an earphone, to hear the received audio. KENWOOD radios feature 6 customisable audio profiles which can be configured for specific scenarios and selected by the user to suit the operating environment.


As more products are connected by IP and to networked information and automation systems, there is a growing risk of leakage and theft of personal and other information, fabrication or destruction of data, and hijacking of products.

As one of the world’s leading manufacturers of radiocommunication products and solutions, we take our responsibility for ensuring the security integrity of our products and the data we hold on systems developed on behalf of our customers. Click for more information on JVCKENWOOD’s Group Privacy Policy.

Product Security

Product SecuritySecure encryption is essential in radiocommunications to provide security against eavesdropping, jamming and other malicious attacks on a radio system.
All KENWOOD digital radio devices are equipped with a voice scrambler feature as standard, while licenced NEXEDGE NXDN and DMR radios are further protected with more advanced encryption:

ProTalk PMR446:

Voice inversion scrambler

NX-1000 Series:

Built-in digital scrambler as a standard, optional upgrade to ARC4 Encryption for DMR

NX-3000 Series:

Built-in digital scrambler as standard, optional 56-bit DES encryption and upgrade to 256-bit AES (NEXEDGE NXDN and DMR) and 40-bit ARC4 encryption for DMR

NX-5000 Series:

Built-in digital scrambler and DES-56 bit (4 keys) as standard, optional hardware upgrade to 56-bit DES and Support to 256-bit AES (NEXEDGE NXDN and DMR) and 40-bit ARC4 encryption for DMR)

Information Security

The Communications Systems Business, Professional Systems Business and the Healthcare Business units of JVCKENWOOD Corporation are certified to ISO/IEC 27001:2013 international standards for information security management system and JIS Q 27001:2014 Japanese industrial standards, both of which specify standards for information security management systems and establish requirements and implementation of the framework to protect information assets.


Built Tough to withstand rain, dirt and rough and tumble logoAs you would expect, all KENWOOD professional hand portable walkie talkies and mobile radios conform to MIL-STD-810 C/D/E/F/G for ruggedness and durability and are IP54/55/67 Water & Dust Intrusion rated, making them suited for use in any environment.
In addition, KENWOOD can offer ATEX IECEx devices for use in hazardous, explosive atmospheres.


To discover more about the millions of KENWOOD devices in use by countless customers in hundreds of applications around the world, including the innovative, multi-protocol NX-5000 Series (NXDN, DMR, P25 and FM Analogue), NX-3000 Series (NXDN, DMR and FM Analogue) and exceptional value offered by the entry-level NX-1000 Series hand portable walkie talkies and mobiles, please click on the banners below.
For more information on KENWOOD digital system solutions including DMR Tier 3 trunking and Simulcast, NXDN Type-C, Type-D and Gen2 trunking click here.


Trackuracy logoIf you’d like to learn more about our TRACKURACY, our real-time Bluetooth Low Energy asset tracking and monitoring solution, click here.

Alternatively, please post an enquiry to us or contact an authorised KENWOOD Communications reseller.

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PMR446 License-Free 2-way radios

NX-1000 Series 2-way communications

NX-3000 Series Two Way Radios

NX-5000 Series Two Way Radios

NEXEDGE NXDN ATEX/IECEX Safety 2-way radios

Trunked and Simulcast wide area and in-building coverage solutions

KAS-10 and KAS-20 software suite features

Trackuracy Positioning and Tracking for KENWOOD DMR and NXDN systems