Visitor Attractions
Radiocommunication enhancing safety, security and the visitor experience
Whether world heritage sites, natural wonders, gardens, palaces, museums or galleries, management at all visitor attractions share a duty of care to staff and visitors to provide a safe and secure environment, and to protect and preserve the attraction for the benefit of future generations.
Reducing the risks of anti-social behaviour, petty crime, vandalism, injury and acts of terrorism, while balancing efficiency of operations with the wellbeing and safety of visitors and staff presents real challenges to management and security teams at attractions around the world. While it’s relatively easy to risk assess threats in contained and controlled indoor environments, it is less so in the grounds of a historic building, park or garden covering large areas and exposed to the forces of nature.
Add the effects of queues in peak season, accidents and illness which can make normally rational people behave unpredictably – and you have all the ingredients to test the training and professionalism of your staff.
The effective management of risk, containment of incidents, response to accidents, implementation of emergency plans and provision of an excellent visitor service lays in the ability to identify and report threats, situations and status instantly and clearly; most especially in the event of a natural or man-made disaster where access for emergency services and the safe and rapid evacuation of large numbers of people through multiple access points will need to be managed calmly and efficiently.
Two-way radiocommunication provides the most powerful means to bring together teams of people, often working out of sight of each other, giving each person the reassurance that they are never more than the push of a button away from assistance.
And even in this age of smart, connected devices like mobile phones, tablets and hybrid LTE/PoC radios, the simplicity of radiocommunications still brings compelling advantages.
Robust, low purchase cost, no dialling or waiting for a connection, no dropped calls, no service contracts or usage charges and no switching between applications or fragile touch screens to break are just some of the benefits - providing instant voice and data communications at the push of a button indoors and out without distractions.
RADIOCOMMUNICATION ENABLING ROBUST HEALTH, SAFETY AND SECURITY POLICIES
Two-way radio systems can provide one-to-one, group and all users communication options, giving you the flexibility to build a radio capability that underpins your operations with voice and data calls to link management, hosts, guides, catering, maintenance, grounds, shop, security and first aid teams or communicating with all staff, everywhere on site or call for assistance in the event of a major incident.
Put simply, think of two-way radio as the communication tool of first and last resort; connecting individuals and groups instantly at the push of a button and continuing to work even when mobile networks get overloaded or IP connections crash.
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Operations Support |
Security and Safety Support |
KENWOOD TWO-WAY RADIO SOLUTIONS – FROM GRAND BASILICAS TO MODEST MUSEUMS AND EVERYTHING IN BETWEEN
Not all visitor attractions are on expansive sites requiring sophisticated radio systems. Thousands of smaller attractions including museums, botanical gardens and heritage sites are open to the public and while communication requirements may be more modest, they are nonetheless critical to daily operations which is why KENWOOD offers reliable, digital two-way radio solutions to suit all types of attractions.
ProTalk License-Free PMR446 – simple and effective
The simplicity and convenience of digital license-free PMR446 technology has made it a popular choice for smaller visitor attractions where its reliability, ruggedness and ease of use provides instant communication between individuals and groups over shorter distances at the push of a button.
Digital dPMR446 is by far the most popular license-free format with professional users. It provides better reception to the full extent of the coverage area, durability, a long battery life between charges and simplicity of operation in all weather conditions are just some of the key attributes of the current generation of KENWOOD ProTalk digital dPMR446 radios, along with many more advanced features only previously found in licensed radios.
The ProTalk TK-3701D for example is better built and equipped than most on the market with features that include:
- native analogue to digital mixed operation
- programmable second PTT button
- 32-digital and 16-analogue channels for congestion free operation even in cities
- construction to US MIL-STD Specification 810G
- IP54/55 weather protection
For an entry-level radio delivering instant one- to-one and call-all-radios capabilities straight out of the box, there’s little to better it.
Licensed DMR and NEXEDGE NXDN radio systems
For larger attractions including those spread across multiple locations a licensed KENWOOD digital radiocommunication system brings even greater benefits, including:
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- Individual, group and all radios calls |
- Programmable automated alerts |
KENWOOD DMR and NEXEDGE NXDN digital protocols both offer the capability to build flexible and scalable systems suitable for covering single or multiple sites, while the native analogue/digital Mixed operation capability (enabling radios to communicate automatically with existing licensed analogue radios), provides a predictable, economical migration path to digital two-way radio operation at an affordable cost and a solid basis from which to build a scalable, future-proof radio system.
A KENWOOD DMR or NEXEDGE NXDN system equipped with GPS devices not only provide multiple communications channels and talk groups but also, with the addition of the optional KAS-10/20 software or Trackuracy ‘asset’ tracking suites, allow you to monitor and track every radio so you always know the location of staff and can pinpoint and alert those closest to an incident to reduce response times.
Health & Safety (Including Emergency and Evacuation situations)
In addition to the efficiency that KENWOOD radio communication solutions bring to improving security, coordinating activities efficiently and enhancing the visitor experience, it also serves to help you comply with health and safety requirements/regulations.
However, where radio communication really excels is in the event of a major incident; whether that be a medical emergency, staff at risk or a more serious event that requires key staff everywhere on site to be alerted instantly to initiate emergency and evacuation procedures.
All KENWOOD DMR and NEXEDGE NXDN hand portable and mobile in-vehicle two-way radio devices feature an Emergency Key and Emergency Call features as standard, while more advanced models additionally offer built-in or optional GPS modules, Lone Worker, Motion Detection and compatibility with Location services, which make them suited for incorporation in a robust health and safety policy. Once programmed and activated, these advanced safety features can include:
| Priority Call: |
The Priority Call feature ensures the availability of a radio channel in the event of an emergency and allows a dispatcher or the Health, Safety and Security Manager to interrupt all existing calls on a channel. |
| Emergency Key: |
An alarm is triggered along with the user ID of the sender and when the Emergency Key button is pressed. GPS equipped radios can additionally send the location (GPS coordinates) of the user. |
| Lone Worker: |
An alarm is triggered along with the user ID of the sender if a user does not respond to a status prompt within a specified time. |
| Man Down: |
An alarm is triggered along with the user ID of the sender if the radio is tilted beyond a pre-determined angle indicating that the user may have fallen or become incapacitated. Other programmable features include: - Stationary Detection: Emergency mode is triggered along with the user ID of the sender when the radio remains in a stationary position for a period exceeding a pre-set time, indicating that the user is unable to operate the transceiver, or it’s has been lost, mislaid etc. GPS equipped radios can additionally send the location (GPS coordinates) of the user to a control centre using software such as KAS-10 and KAS-20 AVL and Dispatch suites. - Motion Detection: Emergency mode is triggered along with the user ID of the sender when the radio is vigorously shaken or swung for a period exceeding a pre-set time, indicating that the user is running to or from an incident. GPS equipped radios can additionally send the location (GPS coordinates) of the user to a control centre using software such as KAS-10 and KAS-20 AVL and Dispatch suites. |
| Location Services: |
NEXEDGE NXDN and DMR radios equipped with GPS can additionally be programmed to send location information to the control centre using software such as KAS-10 or KAS-20 AVL and Dispatch suites so that the user at risk can be located quickly and response times reduced. |
| Asset Tracking and Monitoring: |
With Trackuracy, KENWOOD DMR and NEXEDGE NXDN systems can be equipped with low-energy, real-time asset monitoring and tracking across single and multiple sites, indoors and out. Alerts, alarms delivered as audible tones, voice or data messages can be programmed to trigger automatically should the user stray off course or enter restricted areas. |
| Remote Monitor: |
Remote Monitor allows control centre staff to listen in to a radio through its microphone in situations where an alarm is activated, and the radio user is unable to respond. This provides the Health, Safety and Security Manager with the intelligence to assess a situation in real time and to quickly initiate an appropriate response. |
EXAMPLES OF PMR446, DMR AND NEXEDGE NXDN SYSTEMS FOR VISITOR ATTRACTIONS
KENWOOD radiocommunication solutions for visitor attractions need not be complicated or costly. A simple, effective system providing indoor and outdoor coverage throughout an attraction above and below ground can be built employing either digital PMR446, DMR or NEXEDGE NXDN technologies as appropriate, for example:
| License-free PMR446 |
- ProTalk digital dPMR446 (for voice communications at smaller indoor and outdoor visitor attractions with no requirement for extended range, advanced features, worker safety or dispatch functions) |
| NEXEDGE NXDN & DMR |
- Digital conventional (typical for most visitor attractions) |
| Repeaters |
- Required to boost the radio signal if the site poses coverage problems |
| Base Station |
- Mobile radio(s) required for control room/radio dispatcher |
| Control Software |
- KAS-10 or KAS-20 Suite |
| Radio Devices |
- ProTalk license-free TK-3701D hand-portable |
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Click here to contact a KENWOOD Digital Partner to discuss your specific requirements. |
EXCEPTIONAL AUDIO QUALITY EVEN IN NOISY ENVIRONMENTS
Background noise can be an issue for communications in visitor attractions, making voice communication challenging. Effective noise cancellation results in clearly audible voice communication irrespective of the level of background noise, a crucial safety and security requirement in managing crowds, especially in the event of a major incident.
KENWOOD radiocommunication devices benefit from JVCKENWOOD Group’s 60-years’ experience in producing consumer audio and visual equipment (Trio, JVC and KENWOOD), renowned for exceptional sound quality.
This transfer of knowledge and experience has led to the development of a number of novel and innovative solutions which overcome the problem of cancelling ambient noise while improving the audio clarity of the transmitted voice - in any operating environment.
| Ultimate noise cancellation: |
NX-5000 Series hand-portable radios achieve optimum noise cancellation with the use of two integrated microphones. The main microphone is situated closer to the desired source (front of the radio), while a second microphone in the rear of the radio receives the ambient noise. In a noisy environment, both microphones receive noise at a similar level, however, the main microphone receives the user’s voice more strongly. The processor in the radio subtracts one noise source from the other so that most of the ambient noise is cancelled which effectively enhances the quality of the transmitted audio of the user’s voice. |
| Active Noise Reduction: |
Both NX-5000 and NX-3000 Series radios feature Active Noise Reduction (ANR). ANR serves to cancel the noise component of the collected audio to improve the transmitted audio quality. Noise cancellation functions can be ‘Custom’ configured to adjust the vocoder, DSP, filters, specific noises etc. to suit the operating environment. |
| Selectable Audio profiles: |
The received audio will sound different depending on the usage environment of the radio, characteristics of the device (such as the microphone to be combined with the radio and external devices), and the tone of voice and manner of speaking of the speaker. The received audio will also sound different depending on the output method, such as using the speaker of the radio or via an earphone, to hear the received audio. KENWOOD radios feature 6 customisable audio profiles which can be configured for specific scenarios and selected by the user to suit the operating environment. |
DISCRETE OPERATION
You can connect discrete microphone and earphone accessories to KENWOOD radios so transmissions cannot be heard by others, important for coordinating security and for use by hosts and guides. Kenwood NEXEDGE NXDN and DMR hand portable radios are also compact and light making them easy to carry or keep hidden out of view. Click here to explore the range of accessories available for KENWOOD radio devices including high-capacity batteries, multiple chargers, microphones, speakers, headsets and earpieces.
COST-EFFECTIVE MIGRATION FROM ANALOGUE TO DIGITAL
The beauty of a KENWOOD digital two-way radio solution is that your investment in new equipment when upgrading from analogue can be phased over time as all KENWOOD digital radio devices feature automatic analogue/digital Mixed operation (which allows them to communicate automatically with any existing analogue radios whatever the make) providing a predictable and cost-effective path to full digital implementation.
BUILT TOUGH TO WITHSTAND RAIN, DIRT AND THE ROUGH AND TUMBLE OF USE IN OUTDOOR AND INDOOR SETTINGS
Radios used at visitor attractions need to be robust, able to operate constantly for long periods and in all weather conditions.
As you would expect, all KENWOOD professional hand portable walkie talkies and mobile radios conform to MIL-STD-810 C/D/E/F/G for ruggedness and durability and are IP54/55/67 Water & Dust Intrusion rated, making them suited for use in any environment – most especially at parks with water attractions!
In addition, KENWOOD can offer ATEX IECEx devices for use in hazardous, explosive atmospheres.
SECURITY & PRIVACY
As more products are connected by IP and to networked information and automation systems, there is a growing risk of leakage and theft of personal and other information, fabrication or destruction of data, and hijacking of products.
As one of the world’s leading manufacturers of radiocommunication products and solutions, we take our responsibility for ensuring the security integrity of our products and the data we hold on systems developed on behalf of our customers. Click for more information on JVCKENWOOD’s Group Privacy Policy.
Product Security
Secure encryption is an essential requirement in radiocommunications to provide security against eavesdropping, jamming and other malicious attacks on a radio system.
All KENWOOD digital radio devices are equipped with a voice scrambler as standard, while licenced NEXEDGE NXDN and DMR radios are further protected with more advanced encryption:
| PROTALK PMR446: |
Voice inversion scrambler |
| NX-1000 Series: |
Built-in digital scrambler as standard, optional upgrade to ARC4 Encryption for DMR |
| NX-3000 Series: |
Built-in digital scrambler as standard, optional 56-bit DES encryption and upgrade to 256-bit AES (NEXEDGE NXDN and DMR) and 40-bit ARC4 encryption for DMR |
| NX-5000 Series: |
Built-in digital scrambler and DES-56 bit (4 keys) as standard, optional hardware upgrade to 56-bit DES and support to 256-bit AES |
Information Security
The Communications Systems Business, Professional Systems Business and the Healthcare Business units of JVCKENWOOD Corporation are certified to ISO/IEC 27001:2013 international standards for information security management system and JIS Q 27001:2014 Japanese industrial standards, both of which specify standards for information security management systems and establish requirements and implementation of the framework to protect information assets.
EXPLORE KENWOOD SOLUTIONS FOR YOUR VISITOR ATTRACTION
Two-way radio provides the most effective means to communicate between cross functional teams reliably and instantly anywhere on site, which is why Kenwood two-way radios and systems feature so prominently at many leading visitor attractions around the world including CN Tower, Canada, Kunst Historisches (Austria), Cango Caves (South Africa), Józef Piłsudski Museum (Poland), Parc National du Mercantour (France), La Sagrada Familia and Park Guell (Spain), William Wordsworth Museum at Dove Cottage and Liverpool Cathedral (UK).
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KENWOOD Digital NEXEDGE NXDN supporting safety and security at landmark World Heritage SiteCovering an area of 4,500 square metres and with a capacity of 9,000, La Sagrada Familia in Barcelona is a UNESCO World Heritage Site and one of most visited attractions in Spain. Learn how an upgrade from analogue to NEXEDGE NXDN operation provides full coverage, from the highest towers to the depths of the crypt and everything in between including offices, museum and public spaces. |
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License-free ProTalk Digital PMR446 enhancing operations at the home of William WordsworthWith patchy mobile phone coverage and poor indoor coverage, made managing the flow of visitors a challenge at Dove Cottage, the museum and shop until ProTalk digital dPMR446 was introduced. Read how it has been put to work. |
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NEXEDGE NXDN supporting safety and security at Liverpool CathedralLiverpool Cathedral is one of only five Cathedrals in Britain to employ constables. The team operate around the clock, 365 days a year to ensure security and the safety and good conduct of visitors. Read how a NEXEDGE NXDN digital radio system provides the backbone of their lone worker safety communications. |
To discover more about the millions of KENWOOD devices in use by countless customers in hundreds of applications around the world, including the innovative, multi-protocol NX-5000 Series (NXDN, DMR, P25 and FM Analogue), NX-3000 Series (NXDN, DMR and FM Analogue) and exceptional value offered by the entry-level NX-1000 Series hand portable walkie talkies and mobiles, please click on the banners below.
For more information on KENWOOD digital system solutions, including DMR Tier 3 trunking and Simulcast, NXDN Type-C, Type-D, and Gen2 trunking, click here.
If you’d like to learn more about our TRACKURACY, our real-time Bluetooth Low Energy asset tracking and monitoring solution, click here.
Alternatively, please post an enquiry to us or contact an authorised KENWOOD Communications reseller.
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