United Kingdom & EMEA



For many years, two-way radios have been proving their worth in a variety of retail environments, giving store management, retail staff, stock controllers and security teams the ability to communicate discretely and effectively with the aim of reducing stock loss, improving productivity and delivering better customer service

Crime reduction, health and safety, disruption to business, protecting staff and shoppers from volatile situations are some of the issues faced by retail business, but as the footprint of retail centres has grown, so too have the requirements from two-way radio communications.

The largest shopping centres can cover vast areas over several storeys, with tens of thousands of customers visiting the shops, cinemas and restaurants, all expecting a safe and lively environment free from the threat of crime and anti-social behaviour. These demands bring challenges to retailers and shopping centre management, not least the co-ordination of health, safety and security.

Kenwood licensed and license-free PMR446 digital and analogue two-way radio systems and equipment have been employed in retail operations for many years in applications as diverse as high-end boutiques to the largest supermarkets and shopping centres.

With the introduction of NEXEDGE® two-way radio systems and equipment in conventional systems, trunked and simulcast network configurations, retail operations now benefit from the higher quality reception, increased effective range and additional safety and security features that digital two-way radio brings.

Cost-effective migration from analogue to digital

Oil and GasThe beauty of a Kenwood digital two-way radio solution is that the investment in new equipment when upgrading from analogue can be phased over time as all Kenwood digital radio devices feature automatic analogue/digital Mixed Mode operation (which allows them to communicate automatically with any existing analogue radios whatever the make) providing a predictable and cost effective path to full digital implementation.





Digital two-way radio solutions

Kenwood NEXEDGE NXDN and NEXEDGE DMR offer highly flexible and infinitely scalable digital trunked systems for digital conventional, IP and trunked operation that can accommodate multiple user groups and sites. In addition, NEXEDGE DMR can be specified with simulcast  and multi-frequency capabilities.

Kenwood's KAS-20 AVL and Dispatch suite

Linked to appropriate integrated application software, for example Kenwood’s KAS-20 AVL and Dispatch suite, users can greatly improve operational safety and security either at a single site or across multiple site and include a host of features including call recording, personnel and vehicle tracking.

Simulcast and Trunked capabilities

Kenwood DMR Tier 2 digital conventional and Tier 3 trunked systems

Kenwood DMR Tier 2 digital conventional and Tier 3 trunked systems with optional simulcast architecture can provide the capacity for more users while using fewer frequencies then was possible previously.

Rugged, Durable and Dependable

NEXEDGE® Digital Two-way Radios with Lone Worker features are available in both hand-portable walkie talkies and mobile in-vehicle units which all conform to MIL-STD-810 C/D/E/F/G for ruggedness and durability and are IP54/55/67/68 Water & Dust Intrusion rated, making them ideal for operation in harsh, outdoor environments.

Battery Life

To maximise efficiency and ensure 24/7 availability of clear, instant communication to first responder services, Kenwood hand-portable radios are equipped with batteries designed to last an entire shift without recharging in normal use. Spare batteries and chargers are available to enable 24-hour operation along with batteries with additional capacity for heavy duty cycles.


Solutions for every retail operation

Whatever the size and type of retail operation, you can be sure that Kenwood can offer a radio communications system with voice or voice and data capabilities to meet your needs.

In addition to its NEXEDGE NXDN and NEXEDGE DMR systems, Kenwood can offer ETSI compliant dPMR,  digital solutions alongside the latest ProTalk digital license-free PMR446 radios featuring digital/analogue mixed mode and ProTalk DECT fully duplex digital wireless intercom systems.


Retail communications warehouse communications


To discover more about the millions of Kenwood devices in use by countless customers in hundreds of applications around the world, including the innovative multi-protocol NX-5000 Series (NXDN, DMR, P25 and FM Analogue) and NX-3000 Series (NXDN, DMR and FM Analogue) hand portable walkie talkies and mobiles, please visit the linked pages, look into our Professional Communication System Solutions, complete the Enquiry Form or contact an authorised Kenwood Communications reseller.


Follow these links to find out more about NEXEDGE® trunked digital two-way radio systems and networks employed in shopping centres and retail operations at One New Change in the City of London, in Exeter’s City Centre Business Against Crime initiative and at the Chapelfield Shopping Centre in Norwich.


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